Shipping & Return Procedures

Please read descriptions and review photos carefully. Descriptions are available on most items as applicable.

SHIPPING 

Your order is shipping from our showroom in Northglenn, Colorado. All packages are shipped within 1-3 business days.

Orders are shipped using USPS, FedEx, UPS, DHL, and others. However, depending on shipping address orders can take between 3 and 10 business days to arrive.

Shipping rates are as follows: 

  • USA: Flat rate up to $19.99 on all orders to USA. Below is the breakdown:
    • up to 5 lbs. = $4.99
    • Over 5 lbs. to 10 lbs. = $9.99
    • Over 10 lbs. = $19.99
  • We only ship to physical addresses (residential or commercial). No P.O. Boxes please.

Where do you ship to?
We are currently shipping within the United States.

What is included in shipping?
Your shipping fee includes the packaging and shipping to your door.

Can I order online and pickup in the showroom?
Yes. Please choose Store Pickup at checkout.

Please allow 36-48 hours for us to process your order. You will receive a pickup notification when your order is ready.

RETURNS

Can I return my item?

Yes. You have 15 days upon receipt to return your item for exchange or store credit.

We are happy to accept the return of any purchased item in the exact condition in which it was received. Please contact us within 15 days to receive return address information. After 15 days a 15% restocking fee will be applied for returns. 

The buyer remains responsible for the costs to return any item. Please package the item in the manner it was sent to you. Damages in transit of return items are the customers responsibility and result in loss of credit.

Product return from online purchases should be done after emailing create@eqdesignsart.com for further instructions.

Return Processing
Returns are processed in the form of a gift card or store credit.

This credit never expires and will be available to use at your discretion. The store credit will be the cost of the item minus any shipping costs.

Please email create@eqdesignsart.com to receive instructions prior to shipping anything back to us. Please include the words “Return” in the Subject Line of your email.